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Advice

The company BIBLIOCHARTIKI IKE recommends that you pay attention to the terms and conditions of the warranty of the manufacturers you choose because the proper service AFTER THE PURCHASE is an equally important parameter that you must take into account in order to enjoy a truly GOOD and Successful Purchase.

Did you regret your Purchase? No problem.

Within 14 Calendar Days you can return your product in its Original Condition, Sealed, Without the Security Film having been broken and request the purchase of another product of your Desire or an immediate Refund of your Money. It applies to all products except those whose order was placed after your own order. The transportation costs are borne by the Buyer. A necessary condition is that the original Purchase receipt is returned along with the product.

Different Reasons for returning a product.

Factory Defective Product upon Receipt (D.O.A).

Since the Manufacturer of the product you have chosen provides for the D.O.A procedure, you can return the product to the Head Office of BIBLIOCHARTIKI IKE – ATHENS Menandrou 66, so that we can take the necessary actions based on the terms set by the manufacturer unless it provides for different terms for immediate shipment to him such as Next Business Day, Pickup And Return, etc. Once the necessary procedures are completed and the Manufacturer deems the Replacement D.O.A, then a new product will be returned to you at our expense. PLEASE pay attention to the terms and conditions of the warranty of the manufacturers you choose because your AFTER PURCHASE service is an equally important parameter that you must receive in order to enjoy a truly GOOD and Successful Purchase. The Company BIBLIOCHARTIKI IKE bears no responsibility for the Terms of Response Times of return D.O.A. the Repair Times or the conditions required to be carried out. All Repairs or Replacements are carried out by Certified Repair Centers selected by the Manufacturer and Not by the Company BIBLIOCHARTIKI IKE. In any case, we will make every effort with the Manufacturer to help in the easier completion of the Procedures.

Repair to your Product during the Warranty Period.

In the event that damage occurs to your product within the Warranty Period provided by the manufacturer of the Material, please contact us so that we can give you the necessary instructions since the terms and conditions differ from manufacturer to manufacturer. In any case, our specialized staff will direct you so that you are served in the fastest way. Shipping costs to and from you are your responsibility unless the warranty terms provide for a different condition. Usually, the products are shipped directly to the Authorized Repair Center that covers the manufacturer's warranty of your product, otherwise the shipment is made to the headquarters of BIBLIOCHARTIKI IKE - ATHENS Menandrou 66 so that we can follow the Manufacturer's instructions. BIBLIOCHARTIKI IKE Company bears no responsibility for the Terms, Response Times, Repair Times or the conditions required to carry out the repair and return of your product. A necessary condition, whether the shipment is made to the manufacturer's repair center or to the Headquarters of BIBLIOCHARTIKI IKE, is that the product is accompanied by a copy of the purchase receipt.

Sending a Different Product

In the event that we send you a different product due to our fault, please contact us immediately so that we can provide you with information for the fastest solution to the problem. In summary, in this case you will send us your product to the Headquarters of BIBLIOCHARTIKI IKE – ATHENS Menandrou 66, we will receive it so that the formal inspection can be carried out (Maximum Time 24 Hours) and we will immediately return the correct product to you. All transportation costs to and from us are fully borne by BIBLIOCHARTIKI IKE. In the event that the product you want is not available and you do not want us to replace it with something else, we can proceed to immediately refund your money. A necessary condition is that the original Purchase Document is returned along with the product.

In the event that the customer, for personal reasons, wants to return the product without replacing it, he will be charged the return costs (See withdrawal).